PRIVACY POLICY & USE OF PERSONAL DATA

At Laurabella, your privacy is extremely important to us. We are committed to protecting and respecting all personally identifiable information that you might provide us. The following privacy statement will explain what personal data we collect from you and how we use that information.

Personal data we collect

Laurabella collects data to enable us to provide you with the best experience possible. Some of the data we collect is provided directly by you, for example when you sign up to our newsletter, text updates/reminders, visit our Spa, purchase a voucher or one of our Laurabella products.

The data we collect from you depends on your interaction with us. The type of data we collect can include the following:

Name and contact details – We collect your first and last names, email address, postal address, phone number and any other relevant contact details

Demographic details – We collect information about your age and gender

Reason for visit – We collect information about why you visited Laurabella and what you hope to gain from the experience

Relevant medical information – We collect information regarding any medical information that is necessary for the safe administration of treatments

Guest information – We collect information about any guests that you might be bringing to Laurabella

How we use personal data

Laurabella uses the data collected to provide you with the best experience, including personalising your experience. We may also use the data we collect to communicate with you. For example, keeping you informed about your booking. We use personal information we collect about you in the following ways:

·      To provide you with information, products and services that you request from us, including providing you with prices for different treatments

·      To process any transactions you are completing with Laurabella

·      To process any special offers or promotions that you enter/take part in

·      Providing you with information about any products you have previously purchased or informing you about any similar products that relate to products you have previously purchased

How we store personal data

Laurabella has implemented appropriate measures in the form of various technical, physical and other means, including, but not limited to measures regarding the security of our electronic systems and databases. These means aim at improving the integrity and security of the personal information that we collect and maintain. However, please be advised that even the best security measures cannot guarantee the full elimination of all risks. If we learn of any violation, breach or danger to our security systems breach, then we will attempt to notify you electronically so that timely and appropriate protective steps can be taken. Apart from informing you via e-mail, we may post a notice through the website and social media if a security breach occurs.

Your personal data safety is of utmost importance to us. We review and strive to improve our security measures on a regular basis.

If we detect a breach of our security measures, which has the potential of harming you as individual, we will notify you without undue delay.

How to access and control your personal data

You have always had a choice about whether or not you wish to receive information from us. If you are not interested in receiving marketing information from us about the latest offers and news exclusively for you, you are able to unsubscribe from our mailing list at the bottom of any email/text you receive.

We will not contact you by email, phone or text message unless you have given us your prior consent.

We like to make sure that all the information we hold about our clients is as up-to-date as possible and therefore, may request additional detail.

Access to information

GDPR gives you increased rights to the information we hold about you and you can ask to see this at any point.

Copyrights

The copyrights of our website and social media are the property of Laurabella.

Texts, graphics, photographs, animations, videos and clips, visible on the website and social media are the object of copyright and are part of the intellectual property of Laurabella. Those may not be reproduced, used, presented or represented without an explicit written permission by Laurabella. Any distribution of files, or of parts of such files, constitutes a violation of the relevant intellectual property protection laws and is prosecuted by the law.

Nothing contained on the website or social media may be interpreted as granting a license or right of use as a trademark without the prior explicit written consent of Laurabella.

Contact

Any queries on this policy or any aspect of GDPR should be addressed to the designated Data Controller of Laurabella who is Emma Lilley, MD, at kingsclere@laurabella.co.uk